Black Friday is seen by many retailers as one of the biggest selling opportunities of the year. But is a Black Friday sale the right option for your business?

Since it was introduced to the UK by Amazon in 2010, Black Friday has become a much anticipated four-day long retail event, which sees retailers release big offers and discounts to mark the beginning of the Christmas shopping season. This year’s Black Friday falls on November 24th and is likely to be one of the largest ever, particularly for online sales. 

But Black Friday is also associated with fuelling hyper-consumerism, irresponsible production and damaging smaller businesses who cannot compete with the discounts on offer from bigger retailers. The notoriety of the sales mean it is not uncommon to see false discounting, and even entire fake stores designed to catch the unsuspecting consumer.

Because of this, some big brands are choosing to opt out of Black Friday altogether, and 85% of independent retailers also boycott the event.

The brands doing Black Friday differently 

For a number of years some socially and environmentally conscious brands have been boycotting Black Friday. 

IKEA boycotted Black Friday sales last year, saying that they don’t do large sales because they strive to have the most affordable prices possible all year round. In the place of Black Friday, they are favouring their Green Friday initiative, which enables customers to get 50% off new items when returning an old item to the store through the Buyback & Resell scheme. 

Patagonia, for example, does not participate in Black Friday in the usual way, instead committing to repairing clothes, buying used, and buying quality to improve sustainability and help tackle the climate crisis. For Black Friday 2011, the brand ran an ad in The New York Times highlighting overconsumption, and in 2016 donated 100% of Black Friday sales to grassroots organizations.

Skincare brand Deciem have opted to close down their website and store for 24 hours each Black Friday. Instead, they have a month-long sale as part of their ‘Slowvember’ campaign, to encourage consumers to take time to consider whether the product is necessary and the right product for them, instead of impulse buying, which can lead to waste. 

Despite their hugely popular Boxing Day sale, Next has opted out of Black Friday since 2020. While they’ve never divulged the reason,  the general thinking is that it is a push towards sustainability. 

So, should your business participate in Black Friday?

Boycotting Black Friday can actually help your business,  communicating that you have confidence in the value of your product at full price and, in doing so, building trust with your customers.

However, Black Friday also has many positives: most importantly, sales are a valuable opportunity for consumers to purchase necessary items that are too expensive at full price. 

Our advice is do what suits your business best. If you are going to participate in the nation-wide discount extravaganza, consider your offer and why you’re doing it, keeping your customer experience and business values in mind. Make sure you keep in touch with the wider team, including delivery companies, website hosting etc to make sure they’re geared up as well to support your promotion. 

In what’s become an annual tradition, we have a team taking part in The Whole Hog obstacle course  – and this time we’re fundraising to support East Anglian Children’s Hospices (EACH), an incredible charity providing care for children and young people with life-threatening conditions and their families across East Anglia.

The Whole Hog again? Really…? Anyone would think we like crawling through dark tunnels, swimming through swamps, and lugging tyres across a field.

But certainly, we can’t turn down an opportunity for another fundraiser. The last two years you supported us and helped us give life-changing donations to Home-Start and  BIGKID Foundation – a huge THANK YOU to everyone who has previously donated. This year, we are determined to raise even more.

James – 2k in to his 8k training run this week

The truth is that this year the challenge feels much bigger, for a number of reasons. Firstly, because three of our brave team members are moving up a level to take on The Boss Hog – 7 miles instead of 5 miles of obstacles. This is the race the professionals do, and we’re a little concerned Katie, James, and Matt don’t know what’s going to hit them.

August training totals from Strava: 48miles Katie’s Strava training data for August

“There’s some seriously fit people that run the Boss Hog and my competitive side is really feeling the pressure! It seems less like a ‘fun run’ and more like an endurance test – it’s certainly pushing me out of my comfort zone this year.”

We also have recruited three new team members to tackle the challenge – Alfie, Lara and Rob, who are also unsure of what exactly they’re crawling into…

Kevin during The Whole Hog last year

But the main reason we’re feeling the challenge is that this year we are supporting a charity that is very close to our hearts. EACH offers incredible support for families and care for children and young people with life threatening conditions, as was the case for our colleague Debbie’s partner Steve.

Steve’s children had a rare genetic disorder called Batten’s Disease, so the children, their siblings and Steve attended EACH hospice in Ipswich for approximately 7-8 years. Jay was 12 when he died and Tianna was just 9, both passing away at the hospice in 2008 & 2009, with EACH providing so much valuable care not only to the children but the whole family.

It’s the hope of raising money for this incredible charity that has got us through some pretty tough training runs already (running is enough, do we have to do obstacles?) and we are asking for your support to get us through the last hurdles.

By supporting EACH we can help them provide specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, counseling and volunteer services in the family home; meeting the needs of all family members. They also provide support for families during the last few weeks and months of a child’s life, allowing them to choose where their child passes away, either at home, hospital or in one of their hospices.

To understand more about the life-changing importance of EACH, you can hear from families who have had their support and have shared their stories.

If you can spare a donation, big or small, please Donate Now

Thank you!


Last year’s team as they each crossed the finish line of The Whole Hog


Infotex are delighted to announce that we are collaborating with the Suffolk Care Association as their IT partner.

Suffolk Care Association (SCA) offers advice and support to all social care settings in Suffolk. Care providers themselves founded the organisation in June 2006, with the aim of “giving a voice to Suffolk care provider’s.”

They work to maintain a channel between the local authority and providers, enabling the passing of information and leads on the annual fee negotiations for providers who accept local authority funded clients in need of care services.

As a partner of SCA, Infotex will have the opportunity to connect with a large group of small organisations that need assistance with websites and systems development. We will provide both website services (including graphic design, website build, hosting and SEO) and systems development (such as bespoke software development, business analysis, and mobile app development).

We are excited about working with care organisations, sharing our expertise, and building on our health portfolio. Our work with the NHS means we have the experience in the healthcare sector to greatly benefit SCA, providing them with a trusted partner that their members can work with. SCA will also get a % of the cost of any work we do, which will then go towards running their organisation.

This new partnership will kick off when we attend the Suffolk Carer Conference on 5th October at Wherstead Park in Ipswich. We will also start to attend SCA webinars, and put forward webinar topics on website issues or systems development that we think will benefit SCA members.

AI Tools for Web Development: Insights From the Team

Artificial Intelligence (AI) is taking the world by storm. Spurred on by our AI workshop at the summer company gathering, the team decided to share some of the AI tools we’ve been testing out recently. 

AI for SEO

We have been exploring how AI tools such as ChatGPT can help with Search Engine Optimisation (SEO), for example creating customised  templates, doing competitor research, and content creation for social media to increase visibility on particular platforms such as LinkedIn. 

Alex, for example, has been testing the OpenAI API with GPT-3.5 and GPT-4 to rewrite product descriptions to make them unique for SEO. The same tool generates a summary from the product description to be used for the page meta description. Each time the content is re-written, it keeps a note of the GPT version and the “prompt” used by Alex to create the content. With enough content, it’s then possible to use analytics to compare the search results ranking of AI generated content (and the specific API version and prompt used) versus human generated text. 

Will and Tim have been using AI in digital marketing to help with generating keyword ideas through the use of Google suggestions and Bing AI. They start by taking Google Suggestions, which are based on frequently asked questions that people search for related to the term in question, for example in relation to ‘AI tools’:

Then they ask Bing AI to suggest some keywords for these Google suggestions and put the queries and keywords into a table. 

 “The suggestions from Bing AI prompts are useful”, says Will, “as they give us a better idea of what terms are being used across different industries, such as destinations, retail, leisure etc., and give us inspiration for other potentially relevant keyword terms and queries we can create. 

“We then use keyword research tools such as Semrush and Google Ads Keyword Planner for these suggested terms to further investigate the traffic, Cost Per Click & search volume of the suggested terms.”

AI for Website Development 



CoPilot is an AI tool that assists in writing code. Within the development team we’ve been using it to help with code completion and code suggestions, which has helped with productivity. The results vary, but it is easy to ignore it if it gives you an incorrect result. 

Michael explains: “Essentially, as you are writing code it will give you suggestions; sometimes it may just be a single line, sometimes it will give you a complete section of code consisting of 20-30 lines.

“The nice thing about this tool is that it integrates in most code editors directly, so you don’t have to keep copying and pasting between your browser and code editor when using an online tool to generate code. It also reads sections of your code and suggests solutions based on your existing codebase.

“The best description is that it is like a really advanced autocomplete. This is a far stretch from writing all your code for you, but it helps in smaller ways by suggesting partial solutions that can be modified to get the result you are after.”

This Person Does Not Exist


The eye-catchingly named This Person Does Not Exist is an AI tool that generates an image of a random human face of a person who is not real. Michael uses the tool when he is developing website content, inputting the images of people that it generates as placeholders while he is waiting for actual content. 

“I like using these images because if they did somehow slip into a production project, or if something from a staging site did somehow become publicly accessible we don’t need to worry about repercussions, since they don’t exist.”

AI image generators are getting more and more sophisticated. They could be helpful in automatically generating featured images for blog articles based on the article title or excerpt text.


PrivateGPT (or PrivateLLM) is the equivalent of ChatGPT but customised for the use of a specific organisation. Public large language models (LLMs) like ChatGPT and Google Bard, which are developed to have as much general knowledge as possible, have a lot of concerns around data leakage and answers that are irrelevant or incorrect because the data they are trained on is often of low quality. PrivateGPT, on the other hand, possesses specific knowledge and information for the users of the organisation.

We discussed this in a recent development meeting and Moz has been tasked to get a PrivateGPT setup for Infotex. We’d create and host our own language model (based on the open source project), which would be trained on our codebases and our internal ticket mangement system and CRM, the result of which would only be accessible to Infotex staff.

“We’re not sure how far this could go, but it’s conceivable that it could result in our CRM making suggestions of how to resolve an issue, or highlight where the same thing has been done before for other clients both in terms of support calls or new project stories. It could potentially even point our developers in the direction of where existing code can be found that we’re already using to resolve a similar need.” – Moz

AI for security

Hacker AI 

Hacker AI identifies potential security vulnerabilities in source code that may increase risk of exploitation by hackers. We ran a recently onboarded client site through this and it reported one potential security weakness, but we traced this and it wasn’t actually a problem. Hacker AI missed a more obvious problem that Richard happened to spot during our manual review of the site. 

“The actual findings were a little disappointing and largely similar to static code analysis tools, which have been around for a while, so at present we’re watching but not moving forward on this one” – Moz 


Hexowatch monitors a website to alert you of any changes that occur, to save having to manually monitor a website, which can be time consuming. They offer another similar tool, Hexometer, which monitors the health of a website.

Both of these claim to be using AI yet there is minimal indication of AI actually being a significant part of what they are doing. It’s possible AI is used as a commercial tool to bump the price of their services up. Matt and Moz concluded that the offering wasn’t particularly unique or worthy which is a pity as they initially looked promising.

AI into the Future 

AI is rapidly developing – Jono suggests that one area to keep an eye on that could be really interesting is AI Avatar videos, such as The Digital People Platform. You can select an Avatar and then give it a script and it will read it out.

Katie has signed up to ‘There’s An AI For That’ to keep up to date via their regular newsletters about new AI tools. 

The way AI develops now will shape our future drastically. In light of this, Ollie, our Digital Marketing Executive, has been researching the importance of using and developing AI in an ethical way, and the challenges this brings. Some resources you can read to learn more about the ethics of AI include GCHQ: The Ethics of Artificial Intelligence and the GOV.UK website Ethics and AI Guidance

Ollie is also reading Scary Smart, written by the former CEO of Google, Mo Gawdat, about the actions we can take to ensure that the AI of the future is sustainable. 

Often we’ll hear people describe their Excel spreadsheets as ‘databases’. Whilst an Excel spreadsheet can contain a treasure trove of vital information for a business, it isn’t, strictly speaking, a database.

As a system developer when someone says ‘databases’ to me, I think of them as a tool to organise data in a structured way that can protect it from inadvertent updates and deletions and make the data in it available to the right people in the right place at the right time.

A relational database allows data to be stored in one place but referenced in many others. As a simple example, there can be a list of customers in one table, and can then link one of those customers to a table of orders, and also to a table containing a contact history with that customer, so if we need to update anything for a customer we update it once and everything related will see that update.

Almost all the systems I work with are built using Microsoft SQL Server as a database (Gareth works in our Systems team, dealing with bespoke applications for the health sector). I’ve been working with SQL Server (pronounced ‘sequel’) since the year 2000. In those days I was taken into a freezing cold air-conditioned server room and told that the big box in the corner, which looked like a larger version of the PC on my desk albeit with a built-in tape deck for backup purposes, was the SQL Server. Even back then, we’d rarely interact physically with the machine itself, instead using tools on our own computers that could connect to it to get data from it or to write programs that inserted and worked with the data on it.

I learnt about how you could take backups of the data in your database as frequently as you wanted, and about a thing called a ‘transaction log’ which recorded everything that was updated in the database. You could even use it to almost go back in time to see what the database looked like prior to a change. I also learned that SQL Server could use things called indexes, a subset of your data that could be used to show things on screen or in reports much more quickly than you could do it if you were getting all of the data.

The systems we were building became more and more complicated and as they contained health related data we learnt how to encrypt data within the database so it was only accessible to people with the correct permissions level. With hundreds of users accessing data at the same time, all wanting instant responses we identified ways of getting data out of SQL Server as quickly as possible.

Nowadays there are many different ways of using SQL Server. Dedicated physical servers are less common with the flexibility offered by virtual servers and even cloud based servers meaning it is possible to have SQL Servers in different locations, even different continents, that synchronise data between them, making globally connected systems easy to implement. Microsoft’s Azure services involve a product called SQL Database with the ability to scale up the processing power available to it as a system grows. Microsoft take care of managing the availability of the database, and as developers we can concentrate on getting your system running as fast as possible.

So if you’re using Excel as a database or have spreadsheets that are becoming unmanageable, get in touch and we’ll help you to secure that important business data.

Our summer gathering took place last week, back in Suffolk again. It felt like the Spring Gathering had been the day before, but when we paused to consider, we found that a lot had been going on in the world, and in our world.

Early in June I attended a conference in London hosted by GYDA, who provide strategic advice to digital agencies. With the CEO’s of about 100 digital agencies and 30 or so associated professionals, the talks and workshops were all about the state of the market and what you, our clients, are going to need from us, in the context of two increasingly urgent areas of change – Global Warming and Artificial Intelligence. The day was spent focussed largely on these two themes and we learned some useful facts and some of the latest thinking on how to adapt our businesses in response.


I returned to Suffolk with a strong sense of the need for us to focus on our priorities with more energy. Talking to the team, as time was limited ahead of the summer gathering, we decided to prioritise AI, as it is a natural extension to the productivity workshop we held in our Spring Gathering, dubbed Project Dylan.

Meanwhile we have contacted a specialist Carbon Measurement consultancy to commission a carbon audit. This will establish how well we are doing towards our ambitions to reduce and eradicate carbon emissions, so that we can pick up on this in our Autumn Gathering to take further action, and nurture our connection with start up agency GreenPixie.

Setting the Stage for Innovation

So, in our gathering, we engaged at short notice some outside assistance in the shape of Neil Collard, who had presented at the GYDA conference. A consultant with extensive knowledge and experience in how agencies are adapting to ways that AI is already shaping how they work, Neil has kindly agreed work with Infotex as our catalyst for action.

Neil raised some provocative points about what impact AI could mean in the next 12 months and beyond, and his presentation sparked lively discussion (exactly as he had intended) and aided our understanding on the opportunities it presents. Neil tasked us to actively seek opportunities where AI can augment our work, and fuelled our desire for continuous learning to stay abreast of the latest advances so that we can fulfil our purpose, which is to guide our clients.

One group session saw us reviewing AI tools that we could start using straight-away to help us in our day to day work. These varied widely, from the well-known ChatGPT, to lesser known tools that would aid our DevOps team in monitoring and maintaining website performance.

The meeting was an opportunity for us to collaborate, brainstorm, and push the boundaries of AI applications within Infotex’s business landscape.

Birdies, Ahoy

The sun was shining Friday morning, and it saw us take to the mini-golf course at Ufford Park. The Congo Rapids course starts with a self-propelled raft across a raging river to the first hole. The course is heavily themed with animated dinosaurs, a volcano and even a crashed plane.

Crazy Golf

There were holes-in-one a-plenty, as well as some higher scores, but thankfully individual holes are capped at a maximum of 6 strokes. Overall winner was Gareth, scoring an impressive 50 over the 18 holes.

With our clubs put away, we were welcomed aboard HMS Vale’s Deben Café for a team lunch. This refitted former Swedish Navy missile attack craft now serves food and drink moored on banks of the river Deben in Melton. AI talk continued over our food, and the afternoon session saw furthering discussions on our ongoing efforts towards improving website speed and performance.

Deben Cafe

Boat Lunch

Meeting on a Boat

Greenpixie provides cloud emissions data to help companies take control of their carbon footprint, reduce spending, and lower their emissions. 

We spoke to the CEO of the company, former Infotex employee John Ridd, to find out a bit more about his journey, cloud computing emissions, and Greenpixie’s mission to help reduce them. 

John Ridd

How did you come up with the idea for Greenpixie?

It would have been about two years ago from ideation when me and my co-founder, Will, CTO of the company, had the idea during a hackathon. We had heard about digital emissions making up over 2% of global emissions, which was more than that of the entire aviation industry.

We felt that there was a real business opportunity to quantify this issue and perhaps reduce it using the scalability of digital and the availability of data for this particular sustainability issue. 

We created an MVP (Minimum Viable Product) and first focused on websites: we came up with a way to quickly estimate the emissions of our website homepage, which we sent out via email marketing and got a lot of responses – we thought, we’re onto something here! That started our journey into digital sustainability. It just so happened we didn’t end up doing websites, but cloud computing emissions, however the principles that we started with remained the same: a scalable way to measure and reduce digital emissions. 

Can you explain a bit more about where cloud computing emissions come from and why it’s such a big issue?

By 2030, digital emissions are predicted to be over 10% of global emissions due to continuing demand for data. A large amount of these digital emissions is cloud computing, but also the internet itself; Chat GPT, streaming services – it all ends up with data centres, which suck up an incredible amount of electricity. A lot of metals and rare minerals are used to create all this hardware server equipment and continually replenish it – I think the average lifespan of a server in a data centre for cloud computing is only about four years. A recent Telegraph article refers to data centres outside of London as ‘energy vampires’ because of their electricity usage impacting residential build plans. 

It’s a combination of those two things, the huge amount of electricity used, and the materials and minerals needed. There’s also a third dimension, which is water usage. Data centres take in a colossal amount of water in order to keep things cooled. One example is a data centre in Nevada, which was recently covered in BBC’s Panorama programme a couple of months ago, Is the Cloud Killing the Planet?,  which used one billion litres of water a year.

That gives you an idea of how our digital world and cloud computing actually causes a very big sustainability issue.


What is the technology of the services that you offer at Greenpixie?

This problem is really a business and enterprise problem. It’s not going to change from us at home not watching Netflix so much, or reducing our own digital emissions, because that’s a drop in the ocean compared to where the problem lies, which is with businesses and enterprise. So we focus on cloud computing. 

Software engineers in companies essentially rent servers from data centres owned by Amazon, Google and Microsoft, such as Microsoft Azure or AWS. Hundreds or even thousands of tons of emissions are created from renting all these servers. Currently, there’s no real way for companies to have reliable cloud computing emissions data. This is due to cloud providers not being transparent enough to ultimately provide this information in a way that is really compliant with regulation due to multi-cloud setups within companies. 

Secondly, the big factor, which we focus on, is there’s a large amount of cloud waste in the way that enterprises utilise the cloud. Software engineers over purchase server space when they are building out the tech corporations for companies. This means that 30% of servers that are being turned on, left on and used, don’t need to be. So there’s 30% more emissions which also correlates with a 30% overspend, and the companies are paying.

What GreenPixie does is provide companies with the data needed to comply to the latest regulations. One of the big ones is CSDR coming through the EU, which makes companies responsible for their cloud computing emissions, and falls under Scope 3 (the supply chain) in the ESG framework. Secondly, we enable software engineers to reduce emissions at source: we quantify the emissions that are being wasted and then they can clean up the waste through the way that they’re building out their tech, saving money as they do that. 

Working in the space that you do, do you feel optimistic? Do you think we can keep increasing our use of cloud computing and also reduce emissions?

I would say when it comes to digital emissions, they’re very actionable and very measurable when the right tools are out there. I’m actually very optimistic that we can reduce this ‘10% or more’ figure by 2030. 

The truth is doing it for the good of the planet normally doesn’t fly when it comes to business priorities, because everyone has so many other priorities. Leadership teams in companies often need to have successful sustainability initiatives of reducing at source so there needs to be cost incentives, which we provide. We’re optimistic in our own focus that this is going to be adopted and there are going to be a lot of emissions prevented.

As a wider sustainability lens, there’s been a move away from offsetting, because really what that is in practice is companies outsourcing their responsibility. There’s been some high profile greenwashing legislation coming through, which it’s going to stop companies getting away with that. As long as companies are clever in trying to incentivize the enterprises to reduce their emissions, we can get there. Cloud is a really good example of that, I think. 

Greenpixie was one of the first voices talking about the sustainability of the cloud. How do you manage the certain sort of responsibility that comes with holding that space?

We covered cloud emissions at COP 27 for the first time. And we have a really amazing advisory board that opens up opportunities like this. 

There is responsibility when it comes to putting out the best information, but there’s a real network of businesses in industry sustainability at this point. So there’s institutions, such as the SDIA (Sustainable Digital Infrastructure Alliance) who are focusing a lot on the science behind this. There is also open source tooling, Cloud Carbon Footprint, which we’ve built upon and improved to be able to give emissions data. We’re connected into all the information to allow us to be leaders in this space. It’s also become more mainstream now, on BBC One a couple of months ago cloud computing emissions were covered as a top level issue. 

There is awareness now, but we were one of the first to build a business around this. 

What’s your future vision for Greenpixie?

We’re fundraising in order to bring this to market in a very big way, and we’ve already got this data product that brings transparency over the issue and allows software engineers to start acting on it.

So really we want to go down the route of growing out the team. We’ve got six full time currently, but we want to get a lot bigger than that now we’ve brought a product to scale. So hopefully we can be servicing hundreds of company’s cloud emissions in the near future, making enough revenue ourselves and ride the wave of what we’ve built.

And it all started with Infotex…?

Yeah, I have a lot to be thankful for for my time at Infotex. I actually did an interview fairly recently and I spoke about Infotex and about Tim Webster (My First Boss).

Infotex is a very giving company that enables companies like Greenpixie to emerge because of people like Tim. Infotex is generally very generous with their time and has this tech mindset that allows companies like this to be built. 


The General Data Protection Regulation came into effect on 25th May 2018. Its goal is to protect the rights of individuals where personal data is being used. It does this by outlining the rights of individuals, requiring a lawful basis for the processing of personal data, and placing expectations on how personal data is managed.

In practice, it can be time-consuming and difficult to adhere to GDPR and it is not always clear how specific scenarios should be interpreted. This sometimes creates a laissez-faire attitude towards it where it can be treated as a box-ticking exercise.

At its heart though GDPR, when implemented correctly, benefits us all. Fundamentally it is about understanding the breadth of the personal data that you are capturing and reviewing its journey from the individual through your business-controlled systems and processes and oftentimes its onward journey to third parties.

Contact form
A contact form is a common data capture location

Without this process, it’s very easy to fall into a situation where you are capturing personal data without even realising it. Keep in mind that GDPR takes a fairly broad approach to what constitutes personal data (including IP addresses and cookies where they can be utilised to identify an individual). Producing a modern website is complex and this complexity increases all the time. Whilst sometimes functionality is programmed from scratch for a specific website, there are also numerous choices when determining which 3rd party services to utilise or integrate with. Take something simple like an integration with a page-sharing service. Perhaps it utilises some embeddable code to render the icons and facilitate sharing. Innocent enough on the surface but is the script capturing any data? Is any of the data personal? Where is it sent? What happens to that data? How do we request its access/deletion?

Another common example is a contact form to capture a simple message (perhaps a name, contact number, and message). This seems relatively straightforward but there are a number of questions we should be asking such as, do we need all of that data? Where is the message being sent? Is it stored anywhere? Does it get sent via email to an email client? Is that being downloaded and stored? Is it passed on to other departments within your company or travel onward to other 3rd party systems? Would you be able to recover/delete that data if requested?

It’s important to state that GDPR does not stop you from doing these things. It asks you to consider whether you need to do them and, if you do, that you do so responsibly and transparently without infringing on the rights of individuals.

From a business perspective, there is great value in understanding your data:

We owe it to ourselves to carefully consider how we capture, process, and share personal data. We shouldn’t just implement a new service, integration, or tool without first looking at it through a data protection lens. A useful exercise is to consider whether you would be comfortable with your own personal data being processed in that way.

As a final thought, we are entering a world where AI is going to be a part of our everyday lives. AI systems require input in order to respond (either in the form of a question or, as another example, the context around something being analysed such as a piece of code). This input has the very real possibility to contain personal or sensitive data. Where does that personal data go? Who is it shared with? Can it easily be recalled/deleted? These questions do not have easy answers and it remains to be seen how AI will be regulated to provide the same protections currently offered by GDPR.

If you need help understanding your data please get in touch.

About you

If you’re an existing account / project manager, looking to grow your experience and take the next step up, then we’d love to hear from you. We’re looking for someone who is confident and organised with exceptional attention to detail. We’re deeply technical at our roots so you should be confident with the terminology and processes that go alongside managing technically complex projects, although we’ll support you to build on your knowledge as part of your role.

Your primary role will be to manage and develop your own accounts, building strong relationships with your clients. You will be managing web projects from sale through to implementation and not be afraid to roll up your sleeves, assisting in spec writing, content loading and testing alongside the wider team when required. In return we’ll offer you a great place to work with flexible hours and remote working – fully supported by regular meet-ups and company-wide gatherings so you’ll always feel part of a team.




Skills & Qualifications


What’s in it for you?

Hours: Full time (37.5 hrs), Mon-Fri. (Part-time considered – 30 hrs / week)

Location: Remote working (attendance in office as required)

Salary: £25k – £35k, based on experience


About us

Infotex has been around since 1998, with over 500 clients on our books. Our team of 20 developers, designers and digital marketers, have deep technical expertise in bespoke website development, including ecommerce, system integrations and data analysis. We have a wide range of clients and projects from very creative brochure websites to full ecommerce systems, alongside SEO and digital marketing services.

Support is at the heart of what we do – we value partnering with our clients to grow their businesses online, many of whom have been with us for decades. The same is true of our staff, with the average length of service being 10+ years – it’s something we’re very proud of and we’d love for you to be a part of that!


How to apply

Provide CV and cover letter to

Microsoft Azure is a cloud computing platform which launched in February 2010. It is a collection of integrated services for building, deploying and hosting applications and services through a global network of Microsoft managed data centres.   

What is cloud computing?

The idea behind cloud computing is that it stops organisations having to have their own data centres or collection of physical servers, which both need to be managed and are very energy inefficient.  For example, data centres have to be air conditioned so that the servers don’t overheat.

It is the large-scale equivalent of your Google Drive or Microsoft OneDrive, which stores your files on big servers that you access via an internet connection, instead of on your own computer’s hard drive. 

Cloud software runs on a remote server belonging to the company who makes or operates that software, and when you want to use it you access your account online. 

A History of Azure

During the 1980s – 2000s, Microsoft’s Windows system was the go-to operating system, enabling home PC users and businesses alike to interact with their computers. But with the cloud computing revolution of the late 2000s, competitors like Amazon Web Services (launched in 2006) introduced online services for developers to make new websites and complex applications from one basic framework. 

To prevent being left behind, Microsoft launched Azure, a cloud platform for .NET and other developers to interact with. Microsoft has now opened up the Azure environment, adding support for non-Microsoft technologies in order to widen its appeal to all kinds of developers. Microsoft has also built a large number of technologies specifically for the Azure platform.

The benefits of Microsoft Azure

Compared to on-premises and some traditional hosting providers, Microsoft Azure can help increase efficiency and reduce costs. It is reliable, offering platform uptime guarantees of 99.95% and can be coupled with multi-region failover to further increase reliability.

Microsoft Azure offers a variety of services, including virtual machines, databases, storage, networking, analytics, artificial intelligence & Internet of Things (IoT). Infotex use many of the Azure services as part of our technical toolkit. For example, “WebApps” is used to power some of our web applications coupled to Azure’s cloud based SQL Server database.

If you would like to discuss what would be most suitable for your needs, speak to one of our experts today .

If you’re thinking about how to help your law firm engage with the right people online, there are many adjustments you can make to your website. 

A good way to start thinking about how to improve your website is to look at the competition. Using examples from current leading family law websites, here are our top tips for how to get your website working well for you.  

1. Organic keywords

Endavour Law Solicitors, who specialise in divorce, drive a large amount of traffic to their site through organic keywords. They rank well for ‘cheap divorce’, which would likely bring them a lot of visitors. 

Organic keywords are words and phrases that freely attract visitors to your site through search engine optimisation (SEO).  By incorporating relevant organic keywords into the page titles, headings, meta titles and descriptions, and the body text of your general site, you help search engines like Google understand what your website and page is about, making it more likely to rank the pages higher up the search engine results pages (SERPs). Therefore, when someone searches something relevant to your services, they will be more likely to find your site.

The home page of Endeavour Law's website
Endeavour Law’s top ranking keyword is ‘cheap divorce’

Rayden Solicitors, who advise on all aspects of family law, get a significant number of organic traffic through the keyword ‘grandparents rights uk’.

Other widely successful organic search phrases for family law websites are those that include ‘near me’. For example, Sills & Betteridge Solicitors see a large amount of traffic from the search ‘solicitors near me’. Major Family Law Solicitors, too, saw a large amount of traffic from the search ‘Divorce lawyers near me’. For this reason, it’s important to always keep your firm’s location and address updated on search engines, such as by adding your business to Google Maps. 

2. Pay Per Click (PPC) keywords. 

Often websites will drive a lot of their traffic via targeting specific keywords. 

While organic keywords serve to optimise your website’s search engine rankings through making it more relevant to users, PPC keywords are different because they require bids in auctions in order to acquire, with popular keywords being more expensive and with a higher CPC (cost-per-click). The advertising law firm will pay a fee whenever someone clicks on an ad that takes them to the website.

This includes Google Ads, which is Google’s pay-per-click solution. Paid search positions through Google Ads help a great deal for certain websites to become visible on the Google results page. 

For family law websites, the most popular and expensive keywords include: ‘divorce’, ‘family law solicitors’, ‘divorce solicitors’, ‘family lawyer’, etc. 

Stowe Family Law  ranks number one in Google ads PPC for ‘family law’, and second in the Search Engine Results Pages (SERPs). Example key terms for Stowe Family Law include: ‘what is cohabiting’, ‘stonewalling’, and ‘divorce solicitors’.


Homepage of Stowe Family Law website
Stowe Family Law’s website ranks second in the Search Engine Results Pages (SERP) for ‘family law’

The Endeavour Law Solicitors website ranks as the second Google Ad in the SERP for a ‘family law’ search. Their top paid keywords are ‘divorce’, ‘no win no fee’, and ‘solicitors near me’.

3. Fresh content 

If the website is active and regularly updated with fresh and new content, then Google will notice this and favour it over those that aren’t. FAQs and information blogs are examples of effective ways to keep your content relevant and fresh.   

Stephens Scown, who we work with, get traffic to their website through regularly updating the Info Hub on their website with engaging content.

Info Hub on the Steven Scown website
Info Hub on the Stephens Scown website

It sounds obvious, but content quality has a major influence on the Google ranking, along with whether the content is relevant or related. 

4. Backlinks and referrals 

Backlinks and referrals demonstrate to search engines like Google that your website has authority, especially if other high-authority domains are linking to it.  It’s an important SEO feature for any website that wants to rank well.

5. Domain authority

Domain authority  is a search engine ranking score developed by that describes a website’s relevance for a specific subject area or industry. This relevance has a direct impact on its ranking by search engines.

6.  User-experience

An example of good user journey is The Family Law Company, another company with whom we’re proud to work.

It is one thing to get users to your website, but you also have to keep them there! Positive user-experience on websites is very important. This includes the website being simple to navigate and browse, which leads to positive reviews and more likely to attract visitors. 

This helps user click-through-rate, another very important factor when it comes to SEO ranking as it gives a good indication of the quality of the website, as do other indicators such as bounce rate (the number of visitors that leave after viewing one page).

Homepage of The Family Law Company website
The Family Law Company website has a good user journey and mobile user friendly site

As the majority of website users are now mobile users, it is imperative that a website is also mobile user friendly, meaning that it is easy to navigate via mobile. 

7. Sitemap 

A sitemap helps search engines discover URLs on your site. However, it doesn’t guarantee that all the items in your sitemap will be crawled and indexed. Nonetheless, in most cases, your site will benefit from having a sitemap.

If you have questions on how to optimise your law website, don’t hesitate to get in touch with our team.

About one year ago we said goodbye to our main office. Since then we have more or less thrived on a variety of working from home and using various shared office spaces.  We continue to review how well this is working, and, like many businesses, we are learning and adapting as we go.

The quarterly gatherings are now an established thing in Infotex. Like many companies we used to have gatherings before, usually twice a year, but their purpose was different – they were a chance to get out of the office.

Gathering 2023

Now our gatherings are an important opportunity for the whole company to spend time together and use it to develop the business.  Last week’s gathering was focussed on production.  We wanted to bring together the opinions of everyone in the business, the people making and maintaining the websites and the people managing and delivering the services, and coordinate these into actionable ideas.  

So we did for ourselves what we have done with our clients so many times over the years, and held a workshop. Our workshop leader on this occasion was Kris Parker, who true to form, made the session all the more engaging with some thoughtful preparation, to get everyone’s minds into problem solving mode.  Code named “Project Dylan”, Kris broke down the workshop into two halves – brainstorming and shortlisting ideas.


The “interval” was nicely defined by an evening visit to our good friends at Fishers Gin, who kindly hosted us in their distillery, which is a stunning state-of-the-art facility located on the Aldeburgh beachfront. I have no doubt that the output of our workshop was enhanced by this inspirational interval.

Fishers Gin Gathering

We are lucky to be part of the CSF Group of businesses, which is based alongside Martley Hall Stud.  Here we have fantastic modern office facilities, and layers of business support.  We were allowed to take over the Equestrian Arena cafe, which proved to be a brilliant workspace with everything we needed, plus some beautiful thoroughbred horses to inspire us.

All in all, this latest gathering has been once again unique. We all learned something new, spent valuable time together, and gave serious decisions to development of our production systems in our constantly evolving operating environment.

Whatever you want to discuss, we’re here to help.

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